At present our websites only service orders and deliver items to customers in the United Kingdom. Please contact us if you wish to have a parcel sent to an address outside the UK.

All our discount codes are subject to terms and conditions. Please visit our Terms & Conditions page for more information.

You will receive an order confirmation email shortly after submitting your order. If you do not receive this acknowledgment after 1 hour then please check your spam/junk folder.

As we aim to despatch all orders within 24 hours, there is a very small window to make any changes. Please contact us as soon as possible.

Please contact us as soon as possible.

If you purchased one of our products from elsewhere then please contact the retailer in the first instance. To return any faulty, damaged, unwanted or incorrect product, please submit a claim*.

*please state if you prefer an exchange or refund

We will refund returns postage costs on faulty goods only.

Please allow a maximum of 28 days.

If we have sent your parcel using DPD, you are able to track your item’s delivery process using the tracking code provided by DPD via email or text. You can track your order online here via the DPD website. Smaller items are usually sent with Royal Mail, untracked.

If your item has been sent with DPD, then you can make any changes using their in-flight options accessible on their text or email notification.

If your item has been sent with DPD, then you can make any changes using their in-flight options accessible on their text or email notification. For smaller items that may have been sent with Royal Mail, we regret that once these are despatched we cannot change the delivery details.

We aim to have the item arrive at your chosen delivery destination between 2-5 days of you placing your order with us. If you do not receive your order within this time frame, please allow for 7 days for delivery before contacting customer service. Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.

No, the couriers we use do not deliver to a PO Box.

At present our websites only service orders and deliver items to customers in the United Kingdom.

No, you just need to retain your proof of purchase.

Please refer to the terms and conditions in the use and care information that came with the item. Most guarantees do not cover general wear and tear, accidental damage or misuse.

Each product comes with its own guarantee period ranging from 12 months to a lifetime. If you believe your product is faulty and covered by the guarantee then please submit a claim.

You would need to contact the seller in the first instance. If the product was purchased from us, please submit a claim.

Ideally, yes. However we may still be able to assist without the receipt.

We do not have a drop-off facility. You would need to return via the Post Office or other courier.

Customer Service Centre, Meyer Group Ltd, Wirral International Business Park, Riverview Road, Bromborough, CH62 3RH

Yes. However we will refund returns postage costs if the goods are found to be faulty.

Your returns reference, a covering letter and any accessories that were supplied with the product.

Please allow a maximum of 28 days.

Yes, please submit a claim with photographs attached*.

*You may still be asked to return the item for examination.

Unfortunately we do not have a stockist list by region.

Please keep checking on online, stocks are updated daily.

No, however we can email this to you.

We manufacture worldwide, as we are part of the Meyer Corporation.

It depends on various elements the product, what the damage is, how long you have had the product etc.

It will show the icon below on the packaging and will also advise in the use and care information supplied with the product:

It will show the icon below on the packaging and will also advise in the use and care information supplied with the product. Another way to find out if your cookware is induction suitable is to use a magnet and check if it is attracted to the base of the pan. To be induction suitable, a pan needs to have a magnetic base so if the magnet is attracted to the pan then you will know it is induction suitable. Care must always be taken to lift and not drag a pan across the surface of the hob.

Please find the symbols below:

Stainless steel itself is a relatively poor conductor of heat. However, depending upon the length of cooking time and the temperature used, they will conduct some heat. The sensitivity of the individual user can also affect the amount of “hotness” that is felt which is why we would recommend using an oven glove.

Yes, all the materials we use in our products are food contact safe.

Yes, all the materials we use in our products are food contact safe.

The maximum temperature our glass lids can withstand is 180°C.

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