Joe Wicks Kitchenware comes with product guarantees which you can explore here.

You'll find specific information about what the product guarantees cover and how to make a claim. 

90 Day Money Back Guarantee

90 Day Money Back Guarantee

Entire Joe Wicks Kitchenware Collection

“You can completely turn around the way you eat and live in 90 days. But if you’re not 100% happy with your cookware, we will give you your money back.”

If for any reason you are unsatisfied with your purchase, simply return the product for a full refund to:

Meyer Group Ltd.
Joe Wicks 90 day money back guarantee,
Wirral International Business Park,
Riverview Road,
Bromborough,
Wirral,
CH62 3RH.

 

The guarantee is subject to:

  • Being offered to the original purchaser of the product only.
  • Is valid 90 days from the date of purchase.
  • Proof of purchase is required to ensure validity of a claim.

Cookware

2 year guarantee

Easy Release Non-Stick Aluminium

Your cookware is guaranteed for a period of 2 years from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

5 Year Guarantee

Quick & Even Stainless Steel Non-Stick

Your cookware is guaranteed for a period of 5 years from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

10 Year Guarantee

High Intensity Non-Stick Hard Anodized

Your cookware is guaranteed for a period of 10 years from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

Ovenware

5 Year Guarantee

Aerolift Ovenware

Your Areolift Ovenware is guaranteed for a period of 5 years from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

Knives

10 Year Guarantee

Professional Knives

Your Professional Knife is guaranteed for a period of 10 years from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Scratches to non-stick surface, stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

10 Year Guarantee

Knife Sets

Your Knife Set is guaranteed for a period of 12 months from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Scratches to non-stick surface, stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

Food Prep

10 Year Guarantee

Utensils, Gadgets and Chopping Boards

Your Food Prep product is guaranteed for a period of 12 months from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Scratches to non-stick surface, stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.

Hydration & Storage

10 Year Guarantee

Your Hydration & Storage product is guaranteed for a period of 12 months from date of purchase to be free from defects in materials and workmanship under normal household use.

How to claim under guarantee

Should you have a problem under the guarantee, you should return the item to the retailer from where it was purchased, along with proof of purchase. If this is not possible please contact customer support by:

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Scratches to non-stick surface, stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee.

Incidental or consequential damages are expressly excluded from this guarantee. As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time. This guarantee does not affect your statutory rights.